My client, a powerhouse (pardon the pun) within the Energy Sector is looking for a 'Customer Service Provider' to join their team.
Role: Customer Service ProviderType: Approximately 6-month assignmentWork type: Hybrid – once trainedRate: $32-$35/hr + SuperLocation: Parramatta
Responsibilities
Answer, respond and process inbound and outbound calls within agreed customer service guidelines
Achieve KPIs as set out with service standards
Maintain a high level of courtesy, patience and professionalism when speaking with customers and communicating with all staff
Build strong professional relationships with customers, managers, peers etc.
Perform related duties as assigned by the team leader
Qualifications
Strong communication skills
Strong attention to detail and data accuracy
Team player – work well in a team environment
Computer literate
Other
Position will be based out of Parramatta
Hours of work: 24/7 rotating roster.
(typical hours will be 6am – 10pm) – may need to occasionally assist with night cover
Inbound calls: Approx.
***** per day (approx. 6 on night shift)
Outbound calls: small amount
Typical hours per day: 8 hours
Once trained ability to work from home (Hybrid)
If this 'Customer Service Provider' opportunity sounds of interest, please apply.
Those candidates meeting the relevant criteria will be contacted for a confidential discussion.
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