Job Title: Service Desk Coordinator: Lead Level 1 Support
This is an exciting opportunity to join a leading insurance provider in Queensland as a Service Desk Coordinator. The successful candidate will oversee the daily operations of the Level 1 support team, ensuring seamless delivery of customer service.
The ideal candidate will have strong organisational and leadership skills, with proficiency in ticketing systems like ServiceNow. They will be responsible for optimising workflows, mentoring junior analysts, and contributing to a collaborative and dynamic work environment.
The company offers a hybrid work model, allowing employees to balance their work-life requirements. This full-time role also provides opportunities for development and growth, making it an attractive choice for professionals seeking to advance their careers.
Key Responsibilities:
* Oversee the daily operations of the Level 1 support team.
* Optimise workflows to ensure efficient delivery of customer service.
* Mentor junior analysts to enhance their skills and knowledge.
* Contribute to a collaborative and dynamic work environment.
Required Skills and Qualifications:
* Strong organisational and leadership skills.
* Proficiency in ticketing systems like ServiceNow.
* Excellent communication and interpersonal skills.
Benefits:
* A hybrid work model that balances work-life requirements.
* Opportunities for development and growth.
* A collaborative and dynamic work environment.