A leading financial authority located in New South Wales seeks an escalation point for IT support. The ideal candidate will manage incidents related to the Case Management System and provide expert support while demonstrating excellent communication skills. You will work closely with users and assist the helpdesk team, contributing to a culture that prioritizes fairness and flexible work arrangements. This role also requires familiarity with end-user computing trends and ITIL principles.#J-18808-Ljbffr