About the Role
As a Technical Support Specialist, you will play a vital role in providing expert assistance to customers. You will be the go-to person for technical queries and will work closely with sales teams to ensure customer satisfaction.
Job Description
You will be responsible for:
* Providing technical product support to DIY and trade customers via phone and email.
* Imparting your knowledge to customers to assist them in making informed purchasing decisions.
* Building effective relationships with customers to drive sales and growth.
Required Skills and Qualifications
To be successful in this role, you will need:
* A passion for automotive parts and mechanical knowledge.
* Excellent communication skills to effectively communicate with customers.
* Problem-solving skills to resolve complex technical issues.
* A safety mindset and commitment to providing a safe working environment.
Employee Benefits
We offer:
* Attractive discounts across all GPC AP businesses.
* Employee reward and recognition programs.
* Work-life balance.
* Ongoing training and career development.
* A safe and inclusive team environment.
* Employee Assistance Program.
* Parental leave top-up allowance.
Other
This is an excellent opportunity to join a leading organization and advance your career. If you are passionate about delivering exceptional customer service and have a background in automotive parts or mechanical engineering, we would love to hear from you.