Overview
CTP Claims Advisor – Common Law Team. We currently have exciting opportunities for CTP Claims Advisors to join our Common Law Team. This is a busy, varied, and rewarding role where you'll play a critical part in supporting injured customers while managing complex claims end‐to‐end.
You'll be responsible for your own portfolio of claims, working from inception through to resolution. This includes investigating liability, analysing medical and rehabilitation information, assessing claim value, and negotiating settlements.
This role is well‐suited to candidates with experience in CTP or personal injury claims, as well as recent law graduates or legal professionals looking to build a long‐term career in insurance and personal injury.
What You'll Do
* Manage and negotiate a portfolio of Common Law CTP claims from lodgement through to settlement
* Communicate with solicitors and direct claimants via phone, written correspondence, settlement conferences, and hearings
* Obtain, review, and analyse medical, financial, investigative, and rehabilitation information to accurately assess claims
* Ensure all legislative and regulatory timeframes are met, in line with NSW legislation
* Develop and apply appropriate strategies to resolve claims efficiently and cost‐effectively
* Facilitate early access to rehabilitation services to support optimal recovery outcomes for injured claimants
* Negotiate settlements in accordance with legislative, regulatory, and procedural requirements
* Deliver a high level of customer service to injured claimants, employers, and regulatory bodies through timely responses and quality decision‐making
What You'll Bring
* Experience handling CTP or personal injury claims, or a legal background (preferred)
* Tertiary qualifications in Law, Insurance, or Allied Health (advantageous)
* Strong analytical, technical, and problem‐solving skills
* High attention to detail and sound judgement
* A proactive, energetic, and collaborative mindset
* Excellent verbal communication skills, with the ability to build rapport, explain complex information clearly, and negotiate effectively
* Strong written and administrative skills, with the ability to manage multiple claims within legislative constraints
* A strong sense of integrity and professionalism in all aspects of claims handling
* A positive attitude and willingness to contribute to continuous improvement and change
What We Can Offer You
At Suncorp, we're committed to supporting, empowering, and rewarding our people. Benefits include:
* Salary range: $85,000 – $110,000 (inclusive of 12% super) + performance‐based incentives
* Employee discounts & rewards with over 400 leading retailers, including Myer, David Jones, Coles, Woolworths, and discounts across Suncorp brands such as AAMI, Shannons, Apia, and GIO
* Study support for eligible employees to continue developing their qualifications while working
* Parental leave: 20 weeks paid leave for primary carers
* Wellbeing & financial benefits, including discounts on health insurance and gym memberships
Note: benefits may vary depending on role, level, and location.
Why This Role Matters
This role enhances our ability to progress motor claims effectively and reduce complaints by providing focused, proactive support. You'll complement existing teams and contribute to a broader uplift in service quality — with impact visible to senior leadership.
Take the next step in your Suncorp career — apply now and help us deliver better outcomes for our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
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