Service Delivery Officer Role
We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Officer.
Job Description:
As a Service Delivery Officer, you will be responsible for providing exceptional customer service to internal and external stakeholders through various communication channels. You will work collaboratively with our teams to respond to customer inquiries, resolve issues, and provide accurate information within agreed performance metrics.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and face-to-face interactions
2. Resolve customer issues in a timely and professional manner
3. Provide accurate and up-to-date information to customers
4. Work collaboratively with cross-functional teams to achieve business objectives
5. Identify opportunities for process improvements and implement changes
Required Skills and Qualifications:
To be successful in this role, you will require:
Skills and Qualifications:
6. Excellent customer service skills
7. Strong communication and interpersonal skills
8. Ability to work in a fast-paced environment
9. Basic research and analytical skills
10. High school diploma or equivalent required; degree in a related field preferred
Benefits:
We offer a competitive salary package, including a base salary, superannuation, and flexible working arrangements. We also provide opportunities for professional growth and development, including training and coaching programs.
About Us:
We are a diverse and integrated team of Australian Defence Force (ADF) and Australian Public Service (APS) employees who work together to deliver critical services to the defence community. Our team is committed to excellence and innovation, and we strive to create a positive and inclusive work environment that supports the well-being of our employees.