Customer Engineer – Power, VIC – Vertiv
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Key Responsibilities
Ensure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date.
Time sheets must be accurately filled out and submitted to the Service Supervisor – Power by the due date each week.
A doctor's certificate must be supplied for any absence of more than two days due to illness or injury.
Field Service Reports are to be completed for every service call.
These reports must also be signed by the customer regardless of whether the work is chargeable.
All items used on a job, whether Liebert spares or consumables, must be detailed on the FSR.
Operational Delivery
Carry out commissioning, service contract maintenance and after-hours service commitments efficiently and achieve a high level of service within time, expense and profitability constraints.
Maintain proper relationships between the Company and our customers, reporting complaints promptly so remedial action can be taken.
Ensure competence in handling the required technology through available training and personal updating.
Present a professional appearance in the Company vehicle, personal dress and affect compliance with Company policy.
Fill out spare parts van stock requisitions when stock is required to maintain accurate records of stock in service vans and store.
Continuous Improvement
Be aware at all times of both sales and service opportunities for the Company and report any such opportunities to Management.
Ensure that the Sales Department is made aware of all new sales opportunities and prospects, working closely with them to achieve this business.
WHS, Environment & Quality
Comply with all Work, Health & Safety, Environment and Quality obligations.
Actively promote safety in the workplace.
Employees reporting to Incumbent: Nil
Main Contacts Within the Company
Other Customer Engineers – Power
Service Supervisor – Power
Service Operations Manager
Safety Manager
Technical Support Team
Sales Team
Finance
Main Contacts Outside the Company
Customers
Product Suppliers
Contractors
Vertiv Partners
Education / Qualification
Electrical/Electronics Trade Certificate (ideally)
Relevant State-based Electrical Licence (A Grade Licence)
Specialist Knowledge
Commercial acumen
Technical knowledge in data centres, telecom, commercial & industrial or similar industries
Practical Experience
Proven track record within the power industry as a service technician
Proficiency in Microsoft Office
Personal Characteristics
Excellent communication, interpersonal and problem-solving skills
Learning agility
Ability to work collaboratively in a team environment
Capability to multitask and prioritise workloads
Negotiation & influencing skills
Intermediate computer literacy
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