About the Role:
">
As a Team Manager – Workers Compensation, you will play a crucial role in ensuring that all claim-related performance and service measures are met, and claims teams are motivated and operating effectively and efficiently.
">
Main Responsibilities:
">
">
* Effectively lead a team to deliver key business objectives and meet critical business outcomes.
">
* E nsure the delivery of superior customer service, ensuring that all compliance and risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer care.
">
* Understand key performance drivers and identify opportunities to continuously improve team performance.
">
* Lead, coach, mentor, and develop a team with the aim of improving negotiation, customer service, and technical skills, ensuring that tasks, accountabilities, and development opportunities are apportioned equitably, creating a focused, capable, and engaged team.
">
* Act as an escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge, or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiatives.
">
* Implement and manage change improvements, facilitating learning and development opportunities that build capability within a team.
">
">
About You:
">
">
* Extensive personal injury management expertise within a Personal Injury environment.
">
* Expertise in team leadership and a proven track record of driving high performance.
">
* Demonstrated experience in coaching and developing team members.
">
* Demonstrated ability to interpret and apply legislation.
">
* Innovative thinking – creative ideas that improve operational effectiveness and efficiency.
">
* Demonstrated ability for developing strong customer relationships and effectively resolving customer escalations.
">
">
Benefits:
">
">
* An inclusive workplace culture that celebrates diversity and inclusion.
">
* Flexible work-life balance options and support for your work/life balance.
">
* Career development opportunities, including access to mentoring, development, and global mobility programs.
">
* Financial and well-being perks, including discounts on products and services.
">
">
About Our Culture:
">
We value an equitable workplace where everyone feels welcome and valued. We believe in fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.