Global Vision Recruitment on behalf of Techno Services Pty Ltd
Location: Gold Coast, Queensland
Overview
Position: Computer Network and System Engineer. Salary: $80,000 – $5,000 plus 12% Superannuation. Mode: Full-time. Hours: 38. Location: Gold Coast, QLD. Experience required: Minimum 2 years' of relevant experience.
Role Overview
As a Computer Network and System Engineer, you will play a critical role in ensuring the seamless operation of our IT infrastructure and supporting internal systems and business applications, including ERP/CRM systems.
Key Responsibilities
Configure, install, and maintain network infrastructure including routers, switches, wireless access points, firewalls, and VPNs.
Monitor and troubleshoot LAN/WAN performance, internet connectivity, and system uptime across multiple sites.
Manage and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and virtualization platforms (e.g., VMware, Hyper-V).
Perform routine system maintenance including backups, updates, patching, hardware diagnostics, and server health checks.
Provide responsive Level 1 and 2 technical support to internal staff for desktops, laptops, mobile devices, printers, and office equipment.
Administer user accounts, system access, Microsoft 365/email accounts, and endpoint security tools.
Support ERP and CRM applications by resolving user issues, coordinating with development teams, and assisting with testing, updates, and data entry validations.
Document IT infrastructure, network topology, issue resolution procedures, and operational processes.
Participate in the onboarding/offboarding of employees and manage IT asset inventory.
Implement security best practices, monitor vulnerabilities, and ensure compliance with internal policies.
Liaise with external vendors and managed service providers to escalate and resolve complex system or network issues.
Collaborate with the IT Manager and project teams to support infrastructure upgrades, rollouts, and client solutions.
Provide training and guidance to users and junior IT staff or interns as needed.
Proactively monitor system logs, network traffic, and hardware performance to ensure stability and efficiency.
Qualifications and Requirements
Minimum 2 years' experience in IT support, networking, or systems administration roles.
Practical experience with business applications such as ERP, CRM, or custom enterprise tools.
Ability to troubleshoot complex technical issues across software, hardware, and infrastructure.
Familiarity with helpdesk ticketing systems and documentation best practices.
Relevant certifications such as CCNA, MCSA, CompTIA Network+/Security+ are highly regarded.
Excellent communication skills and the ability to work independently or as part of a team.
Benefits
Competitive salary: $80,000 – $85,000 + Super
Diverse exposure to both telecom and IT infrastructure environments
Supportive, knowledgeable, and collaborative team culture
Hands-on work with modern enterprise tools and client solutions
How to Apply
Please send your updated resume and a brief cover letter to Techno Services Pty Ltd.
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