My client is looking for a Level 2 Support Engineer with strong experience in endpoint security to support the rollout of SentinelOne across a large and complex enterprise environment.
This is a hands-on support role. You will work closely with internal IT teams and security architects to ensure a smooth deployment and address any issues as they arise. You will play a key role in its success by resolving technical problems and supporting end users during the rollout.
Role Responsibilities
* Support the enterprise deployment of SentinelOne across desktops and laptops
* Respond to support tickets and triage technical issues during rollout phases
* Troubleshoot agent-related problems, configuration issues, and deployment failures
* Work closely with project teams to validate fixes and identify recurring challenges
* Provide guidance to internal teams on platform behaviour and support best practices
* Assist in documentation of known issues, fixes, and user guidance
* Escalate and follow up on more complex issues as required
What You Will Bring
* Previous experience in Level 2 support or endpoint engineering within a large organisation
* Hands-on knowledge of SentinelOne or similar
* Strong troubleshooting skills in Windows environments
* Ability to communicate clearly with stakeholders and technical teams
* Experience supporting software deployments or security tool rollouts
* Understanding of endpoint protection, security controls, and basic networking