The National Blood Authority (NBA) is an Australian Government statutory agency whose role is to work in a collaborative manner with all Australian governments and blood sector stakeholders to save and improve Australian lives and patient outcomes through a world-class blood supply.
For 20 years, the National Blood Authority (NBA) has delivered an uninterrupted supply of blood and blood products to Australians in need under the national blood arrangements.
Job Context
The Infrastructure Support Officer plays a key role in maintaining the NBA's core IT infrastructure and supporting users across the agency, including NBA Staff, Executives and senior stakeholders. This position is part of a small, hands-on team responsible for the delivery of high-quality technical support and infrastructure services.
The role includes responsibility for managing service desk queries, supporting the after-hours on-call roster, and delivering in-person support to staff. Excellent customer service and communication skills are essential, as the role frequently involves face-to-face interaction and support for meetings, events, and audiovisual requirements.
The position supports system administration activities across the NBA's ICT environment, including Windows desktops and servers, Microsoft Azure and M365, network and telephony systems, audiovisual solutions, and collaboration platforms.
The role also supports elements of third-party systems, including NBA's physical security systems, along with elements of the Gallagher software environment. Access coordination and pass management remain the responsibility of the Property team, with the Infrastructure Support Officer providing assistance where needed.
In addition, the position contributes to IT security outcomes by supporting the IT Security team in implementing and maintaining security controls, assisting with monitoring and compliance activities, and participating in continuous improvement initiatives to strengthen the NBA's cyber resilience.
The officer will work closely with vendors and colleagues to deliver secure, reliable services and contribute to the ongoing improvement of NBA systems and infrastructure.
Interested in joining our team? Click the Apply Now button to view the job description and learn more about the application process.
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