**About the Role**:
We are seeking an experienced ICT Customer Support Officer responsible for providing technical assistance, maintaining hardware and software, and supporting staff across our organisation. This role requires a proactive individual with strong troubleshooting skills and excellent communication.
**Key Responsibilities**:
- Responding to user inquiries about hardware, software and network issues
- Troubleshooting problems and ensuring efficient use of systems
- Supporting computer networks and assisting with website maintenance
- Repairing or arranging replacement of faulty equipment and peripherals
**Key Skills and Experience**:
- To be successful in this role, you will need:_
- A Bachelor degree or higher qualification in IT, computer science, or a related field
- Minimum 1 year of relevant experience in ICT support or customer service
- Strong knowledge of computer hardware, software and network systems
- Excellent communication and problem-solving skills
- Ability to work in a helpdesk or call centre environment
- Fluent in English.
Please send your resume only if you meet the above requirements. This is a full-time role, with a remuneration in the range of $75,000 to $80,000 (depending on skills, experience and qualifications) plus superannuation.
Pay: $75,000.00 - $80,000.00 per year
Application Question(s):
- How many years' experience do you have as a Marketing Specialist?
- What's your highest level of education?
Work Authorisation:
- Australia (preferred)
Work Location: In person