Blue Connections IT, now proudly part of Atturra LTD an ASX listed company, continues to be one of Australia’s most trusted providers of IT solutions and managed services. As an Atturra company, we are strengthening our capability and scale, bringing together two highly respected Australian technology organisations. For 28 years, Blue Connections has delivered best-in-class IT solutions to Australian enterprises and government departments. We’re proud to partner with Tier 1 vendors including Lenovo, HP, HPE, Cisco, Microsoft, Palo Alto Networks, and Fortinet. Our award-winning team was recently recognised by the CSIA, ARN Innovation Awards, and AFR Most Innovative Companies. We’re not just about tech—we’re about people. We offer a vibrant, inclusive culture, and career growth. Summary: We are seeking an experienced Desktop Support Engineer – Level 1 to join our amazing and passionate Enterprise Service Desk team in Scoresby, Victoria. This permanent, full-time role is essential for providing first-line technical support to our users, ensuring that all desktop systems operate efficiently and effectively. The successful candidate will play a crucial role in maintaining high levels of customer satisfaction through prompt and professional service. Responsibilities: Provide first-line support for desktop hardware and software issues, ensuring timely resolution. Assist users with troubleshooting and resolving technical problems via phone, email, or in person, adhering to service level agreements. Identify and effectively prioritise situations requiring urgent attention. Follow standard level 1 & level 2 application support processes and collaborate with other IT team members to escalate complex issues as necessary, providing clear documentation. Perform routine maintenance and updates on desktop systems to ensure optimal performance. Document and track support requests including resolutions using the helpdesk ticketing system. Follow standard level 1 & level 2 application support processes and collaborate with other IT team members to escalate complex issues as necessary. Stay current with current system information, changes and updates. Educate users on best practices for using desktop systems and software applications. Maintain excellent communication with all end users and other members of the technology departments. What You’ll Bring Knowledge and experience of IT desktop services & application support practices. Related experience and training. 2-3 years setup, configuration, troubleshooting of desktop/notebook hardware and software. Windows desktops and notebooks, as well as iOS devices, in a networked environment. Knowledge & understanding of Windows OS, Microsoft O365 suite, Teams, SharePoint, OneDrive, Exchange, AD & Outlook. Autopilot – Intune Imaging & software deploying using SCCM/SOE/SOP Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc). Knowledge of Active Directory concepts and administration. Experience providing onsite support & remote Experience in supporting, configuring, commissioning label printers Basic server exposure (Windows, Linux and Hyper V) Experience supporting a variety of Wi-Fi-enabled devices. Qualifications: A relevant qualification in IT or a related field, such as a diploma or degree. 1-3 years’ experience in a Level 1 or Level 2 desktop support role. Proficiency with IT support ticketing systems (e.g., ServiceNow, Jira Service Management). Strong understanding of Windows operating systems and common desktop applications. Excellent problem-solving skills and the ability to work under pressure. Good communication skills, both verbal and written, with a focus on customer service. Familiarity with basic networking concepts and troubleshooting. Ability to work independently and as part of a team. Why Join Blue Connections IT? Work with Australia’s top-tier clients on exciting, complex projects Access elite training, vendor certifications, and clear career pathways Be part of a collaborative, innovative, and supportive team Enjoy flexible working, industry recognition, and a culture that backs your growth Certified as one of Australia’s Best Workplaces and Best Workplaces for Women Perks include monthly food trucks, fresh fruit, modern breakout spaces, and more! Ready to join our team and make an impact? Apply now and be part of a company that values your growth, your ideas and your future.