Hotel Operations Manager | Premium Alpine Resort - VICTORIA
Hotel Operations Manager | Premium Alpine Resort | Full-Time | On-site
About the Company
Located in a renowned alpine destination, this premium resort is celebrated for warm hospitality, modern comfort, and breathtaking mountain views.
The property blends contemporary style with authentic alpine charm.
It offers stylish accommodation, restaurant and convenient ski-hire services.
Team members value the inclusive, hands-on culture, supportive leadership, and the unique opportunity to live and work in one of Australia's most spectacular alpine environments.
This business is focused on growing their functions and events from weddings, conferences, corporate retreats and special celebrations, ensuring every experience is seamless and memorable.
Opportunity to lead operations within a recognised alpine hotel.
Fast-paced, rewarding environment with recurring seasonal guests.
Strong opportunities for career progression.
Competitive salary + performance bonuses.
On-site accommodation available.
Ski-in, ski-out working environment.
About the Role
The Hotel Operations Manager is responsible for the end-to-end operational performance of the hotel, overseeing all departments across accommodation, F&B, ski hire services, front office, housekeeping and maintenance.
The role ensures smooth day-to-day operations while also driving long-term improvements in efficiency, guest satisfaction and profitability.
You'll serve as the hotel's lead ambassador and custodian of guest experience.
Combining strategic oversight with a strong floor presence, you'll ensure the seamless delivery of service excellence across all departments.
You'll foster a culture built on engagement, accountability, and innovation, empowering your team to deliver consistently outstanding results.
If you're a natural leader who thrives on creating memorable moments and motivating others to do the same, this is your next career-defining opportunity.
This position holds strategic responsibility acting as the operational execution lead for hotel strategy.
Key Responsibilities
Strategic & Operational Leadership
Support the Executive Team and lead the execution of operational strategy across all hotel accommodation, F&B and ski-hire departments, ensuring alignment with business goals.
Develop and implement SOPs, seasonal readiness plans, and process improvements.
Identify operational enhancements to lift guest satisfaction, efficiency, and profitability.
Act as GM in their absence to ensure continuity of operations and strategic decision-making.
Manage operational budgets, P&L performance, labour costs, forecasting, inventory management and cost control.
Utilise Average Daily Rate (ADR), Revenue Per Available Room (RevPAR) and occupancy metrics to optimise room revenue and maximise yield throughout the season.
Monitor financial KPIs across all departments, analyse performance reports, and present insights and recommendations to the Executive Team.
Provide accurate weekly forecasting and yield strategies to maximise occupancy and revenue.
Manage and coach department heads and seasonal staffing teams.
Lead recruitment, onboarding, training, rostering, and performance management in collaboration with supervisors.
Foster a high-performance culture centred on accountability, teamwork, and service excellence.
Guest Experience
Represent the hotel professionally through guest engagements and corporate networking.
Ensuring exceptional guest experiences from check-in to check-out across all touchpoints.
Act as the escalation point for guest issues, driving timely and solutions-focused resolutions.
Monitor guest reviews/feedback (on-site and online) and proactively improve service standards.
Ensure compliance with safety regulations, licensing, RSA and hospitality standards.
Oversee maintenance schedules and hotel presentation standards across all facilities and rooms.
Identify operational risks and implement preventive measures.
Partnerships & Events
Collaborate with external event management companies to facilitate and promote seamless events from start to finish.
Liaise with dedicated marketing personnel to promote events, seasonal activations, brand partnerships across digital and on-site channels.
Support the development of event calendars that align with hotel strategy, guest engagement and community involvement.
Skills & Experience Required
Proven experience as a Hotel Operations Manager, Hotel Manager, Head of Department or Assistant GM ideally coming from hospitality, alpine/resort, or similar high-volume environments.
Strong knowledge of hotel, rooms revenue and solid understanding of F&B.
Strong financial acumen with demonstrated experience managing P&L, budgets, forecasting, and operational reporting (cost control and profitability analysis) to support strategic decision-making.
Proficient with setting up financial.
Proven ability in developing hotel budgets aligned with business objectives.
Extensive experience across hotel operations, including F&B POS Systems and equipment.
Strong commercial acumen with keen eye for market trends, competitor trends, and opportunities to drive profitability and value.
Solid understanding of ADR and revenue optimisation strategies within accommodation operations.
Proficient working knowledge of accommodation management systems and reporting dashboards.
Strong knowledge of Xero or similar accounting/financial management software.
Excellent leadership skills with the ability to motivate seasonal teams.
Strong communication (written and verbal) to ensure clarity across all areas of operations.
Proven ability to connect, influence and build strong relationships with teams.
Exceptional time management abilities and you are highly organised.
Strong stakeholder management and problem-solving abilities.
To ensure operational continuity, you are flexible, adaptable with working hours/ days.
Relevant tertiary qualification in hospitality, business, or management (highly advantageous).
Experience in seasonal or alpine hospitality environments.
Strong knowledge of ski-hire.
Worked in events and closely with marketing teams.
Relevant certifications – RSA (Responsible Service of Alcohol), RSG (Responsible Service of Gambling), GIEL (Gambling Industry of Licence) – (highly advantageous).
If you are interested in this role please apply with your Cover Letter and CV.
#J-*****-Ljbffr