Epson is a world leader in printer and projector technology with leading positions in a number of market segments in Australia. We have ambitious future plans and have invested in a brand new Distribution and Customer Support Centre to prepare for future growth based in Yennora. To help us we now need a new member in our Customer Service team.
The role reports to the Service and Support Manager and duties include:
Responsibilities
* Plan schedule and execute printer solution installations in accordance with agreed customer and business requirements.
* Liaise with internal stakeholders to ensure all information pertaining to an installation is accurately documented and received ie: Order Pre-Installation and Delivery paperwork.
* Provide input when required in response to tender and new business opportunities including Customer Service SLAs service network coverage response times obtaining quotations from third party companies.
* Create and maintain accurate project documentation to manage and track key milestones
* Follow up with customers and key stakeholders upon installation completion to confirm satisfaction and promptly address any post installation concerns.
Qualifications
* Whilst experience in a similar role is preferred full training will be provided onsite.
* Experience in a project administration is preferred but not essential.
* Experience in the customer service/printing industry is highly desirable.
* Excellent organisational and multitasking abilities attention to detail.
* Excellent verbal and written communication skills.
* Ability to effectively negotiate and proactively problem solve.
* Strong interpersonal skills ability to build solid working relationships with key stakeholders.
* Proficiency in Microsoft Office Suite (Word Excel PowerPoint MS-Project).
* Proficiency in project management software (e.g. Asana Trello MMS-Project) is advantageous.
* Knowledge and understanding of managed print services (MPS) environments is advantageous.
Full training on our product range and internal systems will be provided to the successful candidate.
If you have the necessary skills and desire to excel in this role we would love to hear from you
Required Experience: IC
Key Skills
* CCTV
* Low Voltage
* Customer Service
* Hand Tools
* Construction Experience
* Electrical Experience
* Mechanical Knowledge
* Service Technician Experience
* Schematics
* Security System Experience
* Power Tools
* Troubleshooting
Employment Type: Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 65000 - 70000
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