At Michael Hill, our heritage of craftsmanship meets digital innovation. As a leading global jewellery retailer, we're on a mission to create seamless, inspiring shopping experiences across all customer touchpoints. We're looking for a detail-oriented and proactive eCommerce Coordinator to help drive our digital success.As an eCommerce Coordinator, you’ll support the day-to-day operations of our digital trade function across Michael Hill, Medley and third-party marketplaces. Reporting to the Digital Trade Lead, you’ll play a vital role in optimising product visibility, ensuring a seamless customer experience, and executing online campaigns in line with our brand and business goals.More about this role:Website Management & OptimisationUpdate and maintain product listings, pricing, and promotional activityEnsure accurate categorisation, tagging, and on-site search optimisationAssist with campaign execution, uploading creative assets, off-site briefing, and conducting UAT and QA testingMonitor site health and flag issuesMarketplace CoordinationManage listings and updates across marketplaces, ensuring consistency with our main siteSupport promotional campaigns and resolve listing issues with marketplace partnersWork with fulfilment and customer service to ensure smooth operations and customer satisfactionOperational SupportCollaborate with Planning, CRM, Creative, and other teams to align on launches and promotional calendarsAssist in weekly trade reporting with actionable insightsContribute to continuous improvement by documenting and refining BAU processesWhat You Bring:1+ years' experience in eCommerce coordination or digital merchandising (retail experience preferred).Familiarity with eCommerce platforms (e.g. SFCC), marketplaces (e.g. Seller Centre), and CRO tools.Strong analytical skills and proficiency in tools like Google Analytics, and Excel.Excellent attention to detail, time management, and multitasking skills.A collaborative spirit and clear, confident communication style.What Makes You a Great FitDetail-obsessed and data-drivenA natural problem-solver with a continuous improvement mindsetAdaptable and calm in a fast-moving digital environmentA team player who thrives in a collaborative, cross-functional workplaceSelf-motivated with a proactive attitude toward learning and resultsWhy Join Michael Hill?At Michael Hill, we believe our people are the spark behind our success. You’ll be part of a passionate, creative, and dynamic digital team that’s reshaping the future of jewellery retail across borders and platforms.
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