About the Role
As a Spirits Specialist, you will be responsible for providing customers with expert advice on our extensive spirit selection. This is an excellent opportunity to continue your learning journey and share your passion with colleagues and customers alike.
The role involves actively engaging customers in-store, sharing product knowledge, and providing end-to-end service. You will work collaboratively with the store leadership team to set up and facilitate customer events, advocate for My Dan's loyalty program, and instil your love and passion for spirits into every interaction.
You will undertake various tasks including customer service, inventory management, duty management, and contributing to store sales planning processes by sharing your specialist product knowledge and recommendations on product lines.
Key Responsibilities:
* Provide exceptional customer service and engage customers in an authentic way
* Work collaboratively with the store leadership team to deliver customer events and drive sales growth
* Advocate for the My Dan's loyalty program and promote its benefits to customers
* Instil passion for spirits into every interaction and develop team member product knowledge
* Contribute to store sales planning processes by sharing specialist product knowledge and recommendations
Requirements:
* Desire to create memorable customer moments and ability to work across key customer hours
* Proficiency in the world of spirits and good understanding of wine and beer
* Thirst for knowledge and ability to learn about new and emerging trends and categories
* Able to authentically impart knowledge and inspire customers and team members to continue their discovery journey
* Ability to work autonomously and as part of a team
* Experience in a drinks-related role, including the spirits industry, bar work, or liquor retail
What We Offer:
An exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands, discounts from Woolworths and Big W, and access to Endeavour Wellbeing Support, our Employee Assistance Program.
Growth opportunities within Dan Murphy's and the wider Endeavour Group network make this an exciting career choice for those who are passionate about the drinks industry.
We're looking for a Spirits Specialist who can bring enthusiasm and expertise to this role. If you're close to meeting the requirements and excited about the opportunity, we'd love to hear from you.