About the Opportunity
We are seeking an experienced leader to support our SAAS Contact Centre team. As a senior team leader, you will play a key role in empowering and developing our team members.
Key responsibilities include:
* Coaching and 1:1 development conversations to enhance team performance
* Driving quality and service standards to exceed customer expectations
* Delivering training and ongoing support to foster growth and development
* Building strong connections with team members to bring out the best in them
What We Offer
Our team is passionate about making a positive impact in the community. You will have access to a range of staff and wellness support programs, including:
* A collaborative, forward-thinking environment that values diversity and inclusion
* The opportunity to give back to the people of South Australia through enhancing their well-being
* Access to professional development opportunities to enhance your skills and knowledge
You Will Bring
To this role:
* Proven leadership experience in a contact centre or similar environment
* A passion for coaching and development
* Strong communication and relationship-building skills
* The ability to drive a positive, high-performing team culture
Selection Criteria
When applying, please address the following selection criteria:
* Leadership experience in a contact centre or similar environment
* Ability to coach and develop others
* Strong communication and interpersonal skills
Additional Information
This role has been created to support the growth and development of our team members. If you are passionate about leadership and want to make a meaningful contribution, please submit your application.
How to Apply
Please submit your resume and cover letter by the closing date.