Puig is a third-generation family‐owned fashion and fragrance business based in Barcelona, founded in 1914 by Antonio Puig. Our company's entrepreneurial spirit, creativity and passion for innovation has made Puig a challenger in the beauty and fashion world. Present in fashion and in the three prestige beauty categories (fragrances, makeup and dermo‐cosmetics) our brand portfolio generates engagement through evocative storytelling that connects with people's emotions.
Puig creates unique and highly desirable beauty and fashion Love brands that empowers people to reinforce their self‐esteem and find their own expression, in a family company that aims to leave a better world for the next generation. Our Australian portfolio includes Global Brands such as Carolina Herrera, Rabanne, Jean Paul Gaultier and Penhaligon's.
About The Role
The key objective of the Puig Counter Manager is to lead and deliver a customer‐centric counter experience. As a Puig Counter Manager, you will deliver exceptional customer service and build Puig brand awareness by understanding and responding effectively to customer needs, while driving performance to achieve and exceed budgeted sales targets.
This role will be based at our Myer Carindale location and will be consistent of approximately 25 hours per week and requires availability on across weekdays and weekends.
Duties
* Consulting and educating customers on the features and benefits of Puig products
* Actively attracting new customers and maintaining our existing loyal customer base
* Achieve budgeted sales targets by recommending and selling products in line with customer requirements
* Attend relevant training sessions in order to drive product knowledge and enhance selling skills
* Upholding the exceptional in‐store experience and store presentation that Puig is regarded for
* Drive Puig activation and promotional events in line with business objectivesBuild positive relationships with in-store management, Account Managers and Head Office team
Our ideal Counter Manager
* Previous retail industry/ guest services experience (preferably within beauty or fragrance)
* Passionate about retail, fragrance and beauty
* Strong written and verbal communication skills
* Experience in generating customer loyalty and maintaining a strong client base
* Understanding of targets, sales tracking and reporting
* Excellent customer service skills with an empathic, collaborative approach
* Flexibility and availability to work a varied roster in line with store trading hours
Benefits & Culture
* Very competitive hourly rate of pay
* Opportunities for career development and growth
* Collaborative team environment
* Opportunity to work with global Luxury brands
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