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A market leading Australian owned Transport and Logistics company is looking for their next Customer Service Administrator.
Duties include:
* Respond to customer inquiries via email and phone in a timely and professional manner.
* Provide information and updates regarding deliveries, products, and logistics processes.
* Assist customers with booking, tracking orders, and resolving issues.
* Collaborate with internal teams to ensure seamless service delivery.
* Maintain accurate records of customer interactions and transactions.
* Identify opportunities for process improvements and contribute to team initiatives.
* Follow up with customers to ensure satisfaction and address any concerns.
Experience required:
* Previous experience in customer service and / or administration - preferably in the transport and logistics industry but not essential.
* Strong communication and interpersonal skills.
* Excellent problem-solving abilities and attention to detail.
* Have the ability to think on their feet and make decisions confidently.
* Proficient in Microsoft Office Suite and experience.
* Ability to work independently and as part of a team in a fast-paced environment
This is a full time permanent position working Monday to Friday 8.30am - 4.30pm) Plus one Saturday per month (6am - 12pm) You will get paid overtime for this shift at penalty rate.
Pinkenba location
Free onsite parking
Offering $65K - $70K per annum plus super
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting, Advertising Services, and Financial Services
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