Job Title: Customer Support Associate
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Associate. The ideal candidate will have a strong background in customer service administration and exceptional communication skills.
The successful applicant will be responsible for:
1. Responding to customer inquiries and resolving issues in a timely and professional manner;
2. Accurately documenting customer interactions and service requests;
3. Developing and maintaining strong relationships with customers through excellent communication and follow-up skills;
4. Troubleshooting and resolving complex issues in a efficient and effective manner;
5. Coordinating scheduling to ensure timely completion of maintenance tasks.
Dedication, attention to detail and a strong work ethic are essential for this role.
Requirements
* Excellent computer literacy and data entry experience;
* Outstanding customer service experience, particularly in a phone-based environment;
* A friendly and approachable personality with a focus on customer satisfaction;
* Scheduling experience and knowledge of local areas;
* Relevant industry experience and understanding.