Join to apply for the Customer Experience People Leader role at Dorevitch Pathology
2 days ago Be among the first 25 applicants
Join to apply for the Customer Experience People Leader role at Dorevitch Pathology
Direct message the job poster from Dorevitch Pathology
At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it's an exciting time to join us.
About Us
Healius employs 8,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.
We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities.
This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.
Dorevitch pathology is part of the broader Healius Pathology Pty Ltd network of specialist pathologist practices. As such, our pathology has the governance and support infrastructure that comes with being park of a top 100 ASX publicly listed entity.
About the Role
The Customer Experience People Leaders are responsible for leading and managing a team of individual contributors within the Customer Experience Centre for Data Entry. They continually monitor operational activity and ensure consistent achievement of operational performance.
The People Leader will champion innovation and change, building a culture of continual improvement. Through exceptional Leadership the Customer Experience People Leader enables success of health care professionals and improves the lives of our patients.
What You Will Be Doing
Your key responsibilities will include:
• Completion of people management activities (1-1, Quarterly Reviews, Probation, Performance Management
• Directly manage performance and behaviours of direct reports consistent with company policies in a manner
• Lead coach and develop direct reports
• Collaborate with Customer Experience Coaches to provide training and learning to direct reports
• Actively monitor operational activity, allocate work, and ensure optimum operational performance
• Consistently complete quality assurance and auditing providing timely feedback and coaching to team
• Use diverse methods of communication to inform and engage team members (Daily Huddles, Team
• Actively identify and deliver innovation and change opportunities and nurture a culture of continual improvement
• Minimise the impacts of change on direct/indirect reports, internal stakeholders and customer
• Collaborate with stakeholders to deliver exceptional results for the organisation
What Type of Person Will Be Successful
These are the type of attributes & skills you would possess:
* 3-5 years of experience in customer experience management, customer service leadership, preferably within a Data Entry or Administration Centre.
• Exceptional communication, interpersonal, and leadership skills
• Ability to build strong relationships with cross-functional teams.
• Strong internal and external stakeholder management.
• Passion for customer solutions and a commitment to continuous improvement
• Demonstrated strong leadership and coaching experience
• Proven ability to drive change across multiple and varied business units/locations/divisions
• Highly developed stakeholder engagement and influencing skills
Benefits, Perks and Wellbeing
As part of working for Healius, you will have access to a range of benefits & perks including:
* Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
* Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
* Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
* Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
* Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our Commitment to Diversity And Inclusion
Dorevitch Pathologyis an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter.Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
If you would like further details please email careers@healius.com.au.
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.
Healius is committed to responding to every applicant.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Dorevitch Pathology by 2x
Get notified about new Customer Specialist jobs in Banyule, Victoria, Australia.
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 2 months ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 3 weeks ago
Mulgrave, Victoria, Australia 2 weeks ago
Doncaster, Victoria, Australia 2 weeks ago
Branch Customer Service - Epping Area - Expression of Interest
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 3 weeks ago
Customer Service Manager - Behind the Meter
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
Cremorne, Victoria, Australia A$30.00-A$35.00 9 months ago
Melbourne, Victoria, Australia 1 week ago
Docklands, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 4 weeks ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 4 weeks ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 2 weeks ago
Chadstone, Victoria, Australia 6 days ago
Senior Customer Resolutions Officer (Jeep, Alfa Romeo & FIAT)
Port Melbourne, Victoria, Australia 2 weeks ago
Southbank, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 7 hours ago
Customer Service Support Staff - Melbourne
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 6 days ago
Hawthorn East, Victoria, Australia 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr