What You'll Do
The Customer Experience Renewals Specialist (individual contributor) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account base. RM's work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring proven understanding of negotiation strategies and orchestrate cross-functional resources across the company and with partners to provide a unified path to secure every renewal.
Key Responsibilities And Activities Include
Drive CX Renewals motion with the customer for all renewal activities from opportunity identification to negation to close. Resources include Account team, Service sellers, Product specialists, CX Delivery, Customer Success, Asset managers, Cisco legal among others.
Focus on selling the existing portfolio (Services, DNA and Security subscriptions) and new offers
Renew, up-sell and close on-time contracts in assigned territory
Increase sales penetration at existing accounts
Understand customers' and partners' procurement process
Supervise and report state of customer relationships, pipeline, and forecasts
Supervise quote creation progress to mitigate contract closure risks.
Maintain internal and external relationships in support of closing the sale
Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
Utilize data and insights from cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the coordinated account plan and success plan
Understand the overall industry environment
Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
Monitor and report on market and competitor activities and provide relevant reports and information
Analyze data and trends to identify growth opportunities
Who You'll Work With
This role resides in the Customer Experience organization, one of Cisco's fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
Who You Are
Excellent executive level communication and presentation skills
Process Specialist: Strong process leadership skills and financial acumen with the ability to successfully develop and implement policies for forecasting, data quality and accuracy
Required Experience
You hold a BS/BA (or equivalent) plus 7+ years related sales experience and 2 – 3 years of experience handling HW and/or software renewals
You have a consistent track record in delivering excellent results against pre-defined goals and targets
You are driven, upbeat, self-starter
Excellent social skills
Excellent communications skills (both written and verbal) and the ability/affinity for building new relationships
High degree of creative ability, analytical and business skills and independent judgment
A strong knowledge of Cisco and general IT Service renewals would be preferred, as well as a wide appreciation of the IT market landscape
If you are looking for hands-on involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you.
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