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Customer Service Manager
role at
Drakes Supermarkets
Drakes North Lakes
About Us
Over 50 years since Roger Drake purchased his first supermarket in ****, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we've grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.
Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.
What We Offer You
10% staff and family discount across all Drakes stores
Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more
In-depth onboarding and career progression opportunities
Company funded retail management qualifications and first aid qualifications
Vehicle leasing opportunities
About This Opportunity
Our North Lakes store is currently looking for a motivated and hard working leader to join and lead the store's Customer Service department.
Responsibilities
Manage a small team, creating rosters, serving customers, resolving customer issues, completing stock takes and much more
Significant front end and POS knowledge
Unparalleled commitment to customer service
Accurate team rostering
Passion and enthusiasm, with a very "hands on" approach
Excellent communication skills
Ability to liaise with both team members and management
Ordering and cost control expertise
Strong leadership and delegation skills
Ability to coach, train and performance manage team members
Commitment to work health and safety standards
Qualifications
Display a passion for customer service. Express a positive "can do" attitude.
Problem solve.
Lead by example.
Motivate a team.
Communicate effectively with management, team members, customers and external stakeholders.
Experience in leading and managing teams.
Strong leadership and delegation skills.
Accurate team rostering.
Strong leadership and delegation skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Retail Groceries
If this sounds like the role for you, apply now
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