Job Summary
We are seeking a skilled Technical Service Engineer to join our team in Canberra. In this hands-on role, you'll ensure the security, stability and performance of IT systems and software across a variety of technology stacks. You'll be instrumental in implementing security controls, building and maintaining platform systems, and providing expert support for internal and external customers.
Key Responsibilities:
* Audit systems for controls specified in the Information Security Manual (ISM)
* Implement and maintain security related software such as Trend Micro, Tenable, Splunk, Veeam, etc.
* Building and maintaining platform systems over a variety of technology stacks including Windows, domain controllers, and VMWare.
* Building, deploying, and administering new systems for our customers and supporting these systems once deployed.
* Contributing to cross-functional teams to supply IT expertise and technical support to customer projects, both remote and onsite.
* Driving the development, maintenance, and continuous improvement of effective system and network management (e.g. configuration reviews, vulnerability and patch management and system lifecycle management).
* Achieving response and resolution time service level requirements for customers.
* Triaging Helpdesk requests, maintaining the ticketing system and end user support tools.
* Communicating directly with customers and ensuring their issues are adequately resolved.
Requirements:
* Negative Vetting 1 Australian Government Security Clearance
* On-site attendance in Canberra
* Technical Qualifications (e.g. Engineering, ICT Certifications)
* Demonstrable experience implementing security controls from industry standards (ISM, ISO:27001, NIST, etc.)
* Proficiency in Windows based systems
* Proficiency in VMWare Products
Bonus Skills:
* Cyber security experience with an understanding of the Defence Security Principles Framework (DSPF)
* Experience with Tenable Nessu