Access to online workforce development programs
Team member access to Corporate Health Plans and other staff benefits
Employee Assistance programs to support Staff and their families
For over 20 years, Bidfood has provided quality ingredients to the foodservice and catering industry in Australia. With 50+ locations and a team over 2,300 nationwide, Bidfood is recognised as one of the country's leading distributors to the industry. A fulltime opportunity exists for an adaptable team player to join our Customer Service/ Telesales team at our foodservice branch located in Townsville.
About the Role:
Reporting to the Administration Manager this position is responsible forproviding over the phone customer service and provide a high level of customer service to external customers in addition to performing other administrative tasks, reports andquality assurance tasks and audits
Duties:
Respond to customer queries via telephone, in person and by email in a professional and timely manner
Liaise with purchasing and warehouseteams to ensure accuracy of supplier invoices, orders, resolve issues and provide information as requested
Carry out Counter sales efficiently with a focus on excellent customer service
Facilitate smooth processing of sales enquiries and customer orders and quotes
Provide general administrative tasks with an emphasis on accuracy as required
Conduct internal audits of the Quality and HACCP based food system
Skills and Experience:
Confident phone manner and excellent communication skills
Superior customer service skills with the ability to build and maintain successful working relationships
Action customer queries appropriately and in a timely manner
Strong organisational and planning skills, with the ability to prioritise and multi task
Able to work as part of a team and autonomously
Excellent computer literacy, including the ability to quickly learn internal systems
Applicants may be subject to a pre-employment medical
Sales experience and an understanding of the foodservice industry or an allied industry would be an advantage.
About Bidfood Townsville
Bidfood Townsville is more than just part of Australia's leading foodservice distributor – we're a key partner to North Queensland's diverse foodservice scene. From bustling pubs and restaurants to defence, healthcare and education providers, our team services a wide range of customers with local knowledge and dependable supply. We understand the pace, pressure and logistics involved in delivering across the tropics – and we meet that challenge every day with confidence and care.
If you believe you are the right person to join our team, please apply with your cover letter and resume.
Please note only shortlisted candidates will be contacted
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Manufacturing, Transport & Logistics 1,001-5,000 employees
Bidfood is Australia's leading national foodservice wholesaler and distributor, supplying cafés, restaurants, pubs, hotels, clubs, caterers, schools, hospitals and aged-care kitchens with the products they need to thrive.
With more than 50 sites across every state and territory, we combine local knowledge with national reach to deliver tailored solutions that keep our customers moving.
At Bidfood, you'll find real autonomy, a balanced lifestyle and a team culture built on initiative, loyalty and trust. Whether you're after secure, flexible hours or ready to forge a long-term career, we'll back your growth with training, support and clear pathways forward.
Bidfood is Australia's leading national foodservice wholesaler and distributor, supplying cafés, restaurants, pubs, hotels, clubs, caterers, schools, hospitals and aged-care kitchens with the products they need to thrive.
With more than 50 sites across every state and territory, we combine local knowledge with national reach to deliver tailored solutions that keep our customers moving.
At Bidfood, you'll find real autonomy, a balanced lifestyle and a team culture built on initiative, loyalty and trust. Whether you're after secure, flexible hours or ready to forge a long-term career, we'll back your growth with training, support and clear pathways forward.
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