Role Overview
As a Store Manager, you'll be the heartbeat of your store - leading a team of passionate individuals, creating meaningful connections with customers, and delivering results that work hard for everyone. This is a hands‐on, people‐first leadership role where your influence shapes everything from team culture to customer experience.
What You'll Do
* Lead and inspire your team to create warm, welcoming, and meaningful customer experiences.
* Drive performance across the customer experience, store sales, and store presentation.
* Create a team culture grounded in trust, fun, and our values.
* Lead day‐to‐day operations including rostering, stock management, and visual merchandising.
* Coach, develop, and grow your team through explicit communication and meaningful feedback.
* Bring our brand, products and values to life in‐store every day.
About You
* A confident and values‐led leader with proven experience in retail management.
* Committed to creating a high‐performing, high‐trust team setting.
* Motivated by meaningful connection and customer experience - not just transactions.
* Calm, focused and ready to solve challenges with clarity and care.
* Organised, outcomes‐driven, and energised by the quick pace of retail.
What You'll Love
* A generous team member discount across our full range of fragrance, décor and gifting.
* Monthly store bonus program and performance‐based incentives.
* Recognition that feels real with shoutouts, milestones, and meaningful celebration.
* Access to our Employee Assistance Program (EAP) for you and your immediate family.
* Support to grow with leadership development, coaching and progression opportunities.
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