Role purpose The key purpose of the Assistant Operations Manager is to provide comprehensive support to the Operations Manager and the entire team, ensuring the seamless functioning of all operational elements within the centre.
This role is pivotal in maintaining and upholding the highest standards of safety, compliance, cleanliness, emergency preparedness, and operational efficiency.
The Assistant Operations Manager is dedicated to fostering a professional and welcoming environment for staff, contractors, retailers, and customers.
This role involves supporting the daily activities related to the centre's presentation, including maintenance and security, while building and maintaining strong stakeholder relationships.
Additionally, the Assistant Operations Manager is responsible for assisting the team in enhancing the overall customer experience through effective budget management and cost optimization.
This role also ensures strict adherence to local regulations and safety standards, collaborating with various teams to achieve the centre's operational goals and objectives.
Key Accountabilities Administration Responsibility Support operational contracts and ensure that optimum value is realised for expenditure.
Maintain quality contract documentation by conducting monthly KPI's with action plans and rectification where items are not achieved.
Report and participate in contract renewal activities as opportunities arise when required.
Responsible for managing maintenance logs for all centre works as required.
Operational Management Support the Operations Manager in the day-to-day management of suppliers and their contracts, including but not limited to, security, cleaning, HVAC, vertical transport, etc.
Ensure safety of asset occupants through the centre emergency management procedures including operating all emergency management equipment and activation of emergency action plans.
Support the presentation of the building to the highest possible standard.
Support the awareness and understanding of the centre's risk register and any associated risk treatment plan for high and medium risks with the team.
Support the National Capital delivery teams to help deliver improved presentation standards through targeted capital and operating expenditure budgets programs, where applicable.
Support the Operations Manager in delivering capital projects where required.
Support the achievement of annual essential safety measures obligations and certification, including the full function fire test program.
Support the centre contribution to the implementation of Environment Social and Governance initiatives at the centre's by identifying opportunities for energy conservation and sustainability improvements, aiming to achieve energy and resource reduction targets set.
Assist with the investigation of the regulator as instructed when HS risk, lifecycle and customer experience as instructed by Operations Manager.
Demonstrated proficiency in MS office.
Demonstrate an understanding of a planned and ad-hoc maintenance program for plant and equipment.
Demonstrated ability to identify critical stakeholder relationships with internal and external key stakeholders (including contractors, emergency services, local council and internal staff) that impact the performance of the department.
Demonstrated understanding of administrative duties as required including writing performance and management reports.
Including assistance administering Vision, Strategy