Mantra Geraldtonis located in the central hub of the West Australian coral coast, 4 hours north of Perth.
The property consists of two complexes that comprise of modern one, two and three bedroom apartments, resort style pools, and barbeque areas for guests to enjoy.
In your downtime, Geraldton is a nature lover's paradise
From water sports to hiking trails to historic landmarks there is plenty explore.
Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Casual loading on all hourly rates
Base rate of $*****.
With Loadings: Monday - Friday $*****ph, Saturday $*****ph, Sunday $*****ph and Public Holidays $*****ph
Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confidant in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills Proficiency in both written and verbal communication Previous experience in hotel front desk operations is a valuable asset Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food