We are on the lookout for a driven and experienced Assistant Service Manager
This is a hands-on role in our service department - you'll be responsible for assisting with the overall productivity of the team to ensure that all work is completed to the high standards that we aim for.
It's important that you have experience in a similar role or you're a Senior Technician looking to take the next step…
About the Ballina Toyota Service Team:
* 15+ Technicians & Apprentices
* Vehicle detailers
* 12 work bays
* Service Advisors & Technical Advisor
* Responsible for servicing 650 upwards CPUS/Repair orders vehicles per month with growth
* Dedicated team with support provided by Advisors and Management team
Duties
* Foster a supportive team environment
* Providing the best possible service to customers while maintaining an efficient and profitable operation
* Build and maintain positive customer and employee relationships
* Operating at optimum capacity with good measures to ensure cost control
* Assist in obtaining service profit objectives.
* Assist in organising & directing service advisors
* Ensure the service process is being closely monitored and controlled
* On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally
Skills and experience
* Have proven leadership experience from a dealership service environment
* Have a high-level knowledge of service department processes, policies and procedures
* Demonstrate excellent customer service with well-developed communication skills both verbal and written
* Demonstrate experience in Service Department KPIs with great time management skills
* Experience with Tune or Revnext is desirable.
* Current Drivers Licence
Benefits
* Competitive Base Salary + Commission
* Friendly and supportive management team
* A strong tight-knit service team
* Training & development opportunities through Toyota