About the Role
Client Services Officer is a pivotal role in each clinic, contributing to clinic performance and enhancing our customers' experience. The role supports hearing services by managing day‐to‐day clinic operations, coordinating appointments, providing basic device support, and maintaining a welcoming environment for all clients.
Job Responsibilities
* Oversee daily clinic operations, keeping the environment tidy, welcoming, and delivering an exceptional client experience.
* Manage client appointments via phone, email, and the booking system, effectively navigating multiple systems.
* Provide basic hearing‐device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
* Contribute to community engagement through site visits, promotional activities, and expos.
* Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
* Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other stakeholders.
Qualifications
* Previous administration and/or customer service experience in retail, hearing care services, pharmacy, or allied health.
* Experience working with an older demographic, preferred.
* Strong interpersonal communication skills and empathy for clients.
* Strong computer skills are an advantage, but not essential; willingness to learn.
* Flexibility to pick up additional shifts at short notice, covering planned and unplanned leave.
Schedule
Permanent part‐time basis (W1: Tuesday‐Friday; W2: Monday‐Wednesday 9‐5pm).
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