Are you an experienced administrator who thrives in a fast-paced environment and genuinely enjoys helping customers? We’re looking for an Admin Superstar to join our growing team and play a key role making homes more comfortable, efficient and compliant — without the fuss. We’re a local team of experienced insulation specialists who provide ceiling and underfloor solutions tailored to the ACT’s unique (let's be real: FREEZING!) climate.
About Us
At House Insulation Canberra, we’re a small but mighty team on a mission to make ACT homes more energy efficient.
What sets us apart?
👉 Exceptional customer service
👉 Clear communication
👉 High-quality, professional delivery on every job.
Our reputation is built on the experience we provide to our customers - and this role is central to that.
About the Role
This is a customer-facing administrative role where you’ll manage the end-to-end workflow of jobs, ensuring everything runs smoothly from first enquiry through to completion.
You’ll be the glue that holds operations together.
Key responsibilities include:
* Managing inbound customer enquiries (phone & email)
* Booking and coordinating insulation assessments and quotes
* Scheduling installation jobs efficiently across Canberra
* Liaising with customers, installers, and suppliers
* Preparing and issuing invoices via Xero
* Managing post-job follow-ups and customer feedback
* Problem-solving and handling scheduling changes with professionalism.
What We’re Looking For
This role suits someone who is organised, proactive, and customer-focussed.
You’ll bring:
* Proven experience in an administrative or scheduling role
* Excellent communication skills (phone and written)
* Strong organisational and time management skills
* Ability to prioritise and juggle multiple tasks
* A calm, solutions-focused mindset under pressure
* A positive, can-do attitude.
Bonus Points If You:
* Are familiar with Canberra suburbs (from Dunlop to Fadden and everywhere in between)
* Have experience in trades, construction, or service-based businesses
* Enjoy improving systems and processes.
Work Structure & Benefits
* 🏡 Remote role (Canberra-based candidates highly regarded)
* ⏰ Flexible hours – ideal for school hours
* 📅 4–5 days per week preferred
* 💰 Weekly pay
* 🤝 Supportive, tight-knit team environment
* 🚀 Opportunity to grow with a rapidly expanding business.
Why Join Us?
If you’re someone who takes pride in your work, enjoys helping people, and wants to be part of a business that genuinely cares about its customers and team - then you’ll fit right in.
How to Apply
Apply via SEEK with your resume and a short cover letter outlining:
* Your relevant admin experience
* Why you’re a great fit for this role
* Your availability (days/hours).