Take the next step. Be part of something bigger at Suncorp.Lead a talented Service Delivery Digital Correspondence teamHybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)Brisbane location with great WFH flexibilityAbout the roleThe Service Delivery Manager leads a Digital Correspondence Service Delivery team and is accountable for the full lifecycle of IT service delivery, including the initiation, transition and ongoing maintenance of the assets and platforms. Along with the overall operational delivery and performance of a group of services and/or platforms, to meet business/user needs. This role will primarily lead service delivery of Suncorp's Insurance Digital Correspondence and work closely with Digital Correspondence Platform owners.What you'll doManage relationships with service partners/operations team for service deliveryEnsure operational needs are understood and prioritisedWork with the SIAM team to ensure adoption and adherence to SIAM processesMonitor all SIAM processes and provide feedback on areas of improvementApproving, preparing, planning, and managing of new or changed servicesParticipation in service and service provider reviews and negotiation of SLA and contractsWhat you'll bring5+ years’ service management experience including; incident, problem, release, availability, continuityExperienced in project and service management disciplines; ITIL, PMBOK, Agile, SIAMExcellent exposure to various digital applications within an Agile environmentExperience driving incident response and decision making associated with crisis managementProven experience in Partner and Service Level Management lifecycleITIL version 3 or 4 highly regardedWhat we can offer youVariety of flexible work arrangements and leave optionsIndustry leading 20 weeks paid parental leave and 4 weeks secondary carers leaveGenerous discounts on insurance productsExclusive offers on more than 400 of retailers including Myer, David Jones, Coles and WoolworthsInvest in your brighter future with ongoing study support and career development programsAbout Suncorp GroupWe’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.Advertised: 30 Apr 2025 AUS Eastern Standard TimeApplications close: 14 May 2025 AUS Eastern Standard TimeDon't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
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