Employment Details
Employment Type: Permanent Part Time
Position Classification: Security Officer
Remuneration: $***** per hour + Super
Hours Per Week: 12
Requisition ID: REQ******
Location: Newcastle Community Health
Master License Number: HNELHD *********
Application Close Date: Sunday 24th May ****
About the Role
An exciting opportunity is available for a professional and compassionate Security Officer to join the team at Newcastle Pharmacotherapy Service within Hunter New England Local Health District. This role is more than security – it's about supporting the safety, wellbeing, and care of vulnerable clients and the healthcare professionals who support them every day. Working within a multidisciplinary healthcare environment, you will play an important role in maintaining a safe and secure service while responding to incidents with professionalism, empathy, and confidence. Situated near Throsby Creek precinct, this position offers the chance to work in a rewarding healthcare setting while enjoying the vibrant surroundings of Newcastle's waterfront dining and community spaces.
Key Responsibilities
* Respond promptly to incidents, emergencies, and duress alarms using a calm, trauma-informed approach
* Support staff in managing challenging situations through de-escalation and conflict resolution strategies
* Conduct patrols, safety inspections, and security checks throughout the facility
* Monitor CCTV, alarms, and access control systems
* Maintain accurate incident reports and security documentation
* Deliver exceptional customer service to staff, clients, and visitors
* Undertake administrative duties relevant to the role
* Work collaboratively within a multidisciplinary healthcare team
What You'll Bring
You are a reliable and resilient security professional with excellent communication skills and a strong customer-focused approach, remaining calm under pressure and confident responding to aggressive, distressed, or vulnerable individuals with empathy, professionalism, and sound judgement.
Essential Criteria
* Current NSW Security Licence 1A
* Certificate II in Security Operations
* Senior First Aid Certificate
* Current Class C Driver Licence (NSW eligible)
* Ability to work across a 24/7 rotating roster
To Be Successful in This Role, You Will Demonstrate
* Proven experience working within the security industry, ideally in healthcare or other high-pressure environments
* Strong customer service skills with ability to perform duties with minimal supervision
* Proven ability to respond appropriately to challenging situations using de-escalation and conflict resolution techniques
* Confidence working both independently and collaboratively within a multidisciplinary team
* A sound understanding of security policies, procedures, and safe work practices
* Experience operating surveillance, CCTV, alarms, and electronic monitoring systems
* Excellent communication skills and ability to remain calm under pressure while supporting staff, patients, and visitors in a professional manner
Why Join HNE?
Hunter New England Local Health District offers a supportive and collaborative multidisciplinary team committed to delivering high-quality patient care within a dynamic perioperative environment.
We Offer
* A welcoming and team-focused workplace culture
* Structured orientation and hands‐on training with experienced mentors
* Opportunities to learn and develop new skills in a fast‐paced surgical setting
* Ongoing career development and career progression opportunities within NSW Health
* Salary packaging options to help increase your take‐home pay
* Access to Fitness Passport and Employee Assistance Program (EAP) services to support your health and wellbeing
Equal Employment Opportunity Statement
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience.
Eligibility and Legal Requirements
To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a Recent Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. This is a Category A position and all new employees must agree to comply with NSW Health policy directive PD____015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
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