Overview
Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Our Pottery Barn store in Fortitude Valley is seeking a results-driven, customer-focused, and dynamic Assistant Store Manager to deliver exceptional customer service, lead an outstanding team, and inspire great performance. This is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work full alternate weekends as part of the roster rotation is also required.
Why You Will Love Working With Us
We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:
* Generous employee discounts so you can enjoy our amazing products
* Paid parental leave to support you through life's most important milestones
* Access to a confidential Employee Assistance Program for personal and professional support
* Career growth opportunities with real investment in your development
* A supportive, collaborative team culture where your success is celebrated
* The chance to be part of a fast-growing global business with an entrepreneurial spirit
What You Will Be Doing
* Identify opportunities, develop and execute strategies, and analyse daily, weekly, and monthly reports to achieve KPIs
* Set daily, weekly, and monthly sales goals
* Support company promotions and sales events
* Coach and develop team members to drive individual and team performance
* Provide exceptional customer service to achieve world-class service standards
* Drive our Design Services business area by motivating associates
* Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy
What You Will Bring to the Role
* Bring retail leadership experience, ideally in homewares or specialty retail
* Are passionate about customer service and enhancing our customers' lives at home
* Love to coach, mentor, inspire, and help grow your team to meet and exceed goals
* Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box
* Have proven success in achieving results both independently and through others by creating a spirit of teamwork
* Are not afraid to go above and beyond to exceed customers' expectations and close sales
* Have excellent communication, organisational, and leadership skills
* Possess critical thinking skills to creatively identify challenges and develop action plans in a timely manner
* Are able to independently lead yourself and others to achieve results
Physical Requirements
* Ability to be mobile in the store and back-of-house areas, including standing for long periods
* Ability to climb ladders and use other equipment in line with safety standards
* Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
Ready to join the Team?
If you're a motivated Retail Professional looking to take the next step in your career, apply today and make an impact as our next Assistant Store Manager!
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