About the Role
The role involves managing client relationships, understanding their needs and providing tailored product solutions.
Key Responsibilities:
* Manage client relationships to ensure effective communication and build trust.
* Respond to client enquiries, prepare quotes and provide product recommendations that meet their needs.
* Coordinate with suppliers and internal teams to deliver orders on time, ensuring customer satisfaction.
* Support clients with artwork, branding and product mockups to enhance their products.
* Identify opportunities for upselling and cross-selling across our portfolio to increase revenue.
* Maintain customer satisfaction and long-term partnerships through excellent service delivery.
Requirements:
* Previous experience in account management, sales or client services is essential.
* Strong communication and relationship-building skills are necessary to succeed in this role.
* Ability to manage multiple projects simultaneously and meet deadlines is crucial.
* Detail-oriented with good organisational skills to ensure accuracy and efficiency.
* Proficiency in Microsoft Office is required.