The Customer Service Representative plays a pivotal role in our fast-paced team environment, working on client sites to efficiently manage physical and electronic records.
About the Role
This critical position involves handling internal/external calls, addressing customer enquiries, and maintaining switchboard databases. Additionally, they will assist with organisational tasks, perform general administrative duties, and maintain office equipment.
Main Duties:
* Handle internal/external calls and customer enquiries
* Maintain switchboard databases
* Assist in organisational tasks
* Perform general administrative duties
* Maintain office equipment and supplies
* Establish relationships with clients and suppliers
Strong communication and organisational skills are essential for this role, as is the ability to work under pressure to meet stringent service standards.
About You
To succeed in this position, you will need good knowledge of MS Office and the ability to quickly learn new technology. Previous customer service experience is highly regarded.
Please note: Australian Citizenship or Permanent Residency is a mandatory requirement at the time of application.