**About Us**
G'day Group comprises leading Australian tourism brands in Discovery Parks, G'day Parks, El Questro, Rottnest Island, McCracken and a loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we're about authentic Australian holiday experiences and inviting all Aussies to say g'day to more of Australia.
We're on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. With eyes on domestic and regional tourism like never before we are building a passionate, adaptable, high-performance team to deliver holiday memories that put a smile in every g'day.
**About the Role**
This position involves a mix of indoor and outdoor functions - at times grounds-based with a maintenance focus and at others front office and customer focused. This position is a live-in role with accommodation provided and as such, you will have a hands-on approach.
Responsibilities will include, but not be limited to:
- Exceptional customer service - ensure all staff provide excellent service and efficiently handle guest enquiries
- Front Office management - all aspects
- Park Operations - ensuring the efficient delivery of all services related to running the asset i.e. customer service, grounds management and cleaning. You will ensure a team culture is built to consistently provide customers with a beautiful, safe and well maintained park
- Marketing - review and administration of third party websites, local area marketing and assistance with revenue and yielding
- Given the nature of our business and care for customers an on-call roster will form part of the job requirements
**Skills & Experience**
We are looking for an individual with the ability to develop park team members and lead the park in the Manager's absence. You will bring to the role:
- Demonstrated skills and experience in hospitality management or other related industries
- Proven and demonstrated experience in managing, developing and training staff
- Strong computer skills, especially in the MS Office suite
- A flexible attitude to work, and work hours (including weekends and after hours)
- Knowledge and understanding of WHS and responsibilities
- Previous experience with RMS or similar reservations systems will be held in high regard
- A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town
**Benefits**
- Discounted accommodation for you, your family & friends at over 300 G'Day Group holiday parks nationally.
- Discounts with our G'Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more!
- Service recognition awards
- Access to Employee Assistance Program (EAP)
- Internal promotions and opportunities
**How to Apply**
Discover what matters - APPLY NOW! Please have your cover letter and resume together in one file ready to upload.
- This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery._
**Job Types**: Full-time, Permanent
**Salary**: From $68,000.00 per year
**Benefits**:
- Employee discount
- Employee mentoring program
- Housing provided
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- On call
- Weekend availability
Supplemental pay types:
- Annual bonus
- Bonus
- Quarterly bonus
**Experience**:
- Assistant manager: 2 years (required)
- Hospitality: 2 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person