Alexander Appointments is seeking a strategic and driven Operations Manager to support the General Manager across all aspects of our client's club operations. This role is ideal for professionals with a robust background in club, hospitality, or similar high-activity environments, and demonstrates proven expertise in operational leadership, financial administration, and compliance.
About the Role
Reporting directly to the General Manager, this position oversees daily club operations across bar, gaming, kitchen, entertainment, and facility maintenance. The Operations Manager ensures club standards are maintained, compliance requirements are met, and an exceptional experience is delivered to both members and guests.
Key Responsibilities
- Support the General Manager in implementing strategic and operational initiatives.
- Oversee and lead day-to-day club operations, ensuring service excellence across all departments (bar, kitchen, gaming, entertainment, security, maintenance).
- Supervise and mentor shift leaders and department supervisors.
- Take charge in the GM’s absence, ensuring continuity, decision-making, and operational coverage.
- Manage customer service, including complaint resolution, and nurturing member satisfaction.
- Monitor and implement OH&S; compliance, incident reporting, and workplace health standards.
- Oversee the financial operations, drive performance, and support strategic planning.
- Lead staff recruitment, rostering, induction, training, and performance reviews.
- Promote a positive, accountable workplace culture aligned with compliance with Award conditions and Fair Work regulations.
- Assist in the planning and delivery of marketing, promotional activities, and community engagement (digital and in-house).
- Ensure all activities comply with Club policies, licensing, and regulatory requirements (RSA/RCG, incident logs, audit support).
- Oversee key administrative functions related to bowls operations, ensuring excellent communication with Bowls NSW and timely management of events and documentation.
- Contribute to continuous operational improvement, cost reduction, and achievement of club KPIs.
About You
- Demonstrated experience in operations management within a club, hospitality, or high-volume service environment.
- Excellent leadership, team management, and mentoring ability.
- Sound understanding of OH&S;, regulatory compliance, and licensing obligations in NSW.
- Experience with team rostering, recruitment, onboarding, and staff development.
- Knowledge of MYOB, payroll, budgeting, and advanced Microsoft Excel reporting.
- Strong communication, interpersonal, and conflict resolution skills.
- Experience supporting or delivering marketing and promotional activities is highly regarded.
- Proven ability to drive operational improvements, reduce costs, and deliver on key performance targets.
- Available to work weekends while there will be some flexibility to manage your hours across the week.
What’s On Offer
- Leadership role reporting to the GM in a respected club environment.
- Opportunity to make a tangible impact on service quality, team culture, and operational success.
- Be part of a collaborative and supportive work culture.
How to apply: Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role. Applications will be reviewed for this role and only suitable applicants will be contacted.
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