Senior Client Services Director – Promotions and Rewards
Our client is a leading rewards and promotional technology provider, delivering end-to-end solutions across prepaid, gift cards, consumer promotions, and data analytics. We've built a strong reputation for leveraging proven technologies and developing innovative platforms that help brands engage customers in smarter and more meaningful ways.
Our custom solutions enable businesses in Australia and New Zealand to deliver frictionless customer experiences through personalised incentives, loyalty programs, and cutting‐edge payment systems. With our latest advancement — a powerful new card‐issuing platform and intuitive management portal — we are redefining how brands issue, track, and optimise rewards and payments at scale.
Role Overview
For over 25 years, they have been a leader in data‐driven consumer promotions for large enterprises. In addition, they operate the Rewards platform, providing employee and member benefits for several leading Australian businesses.
The Senior Client Services Director – Promotions and Rewards will lead the Promotions and Rewards businesses for the Group across Australia and New Zealand, owning senior client relationships, driving revenue growth, and ensuring exceptional delivery of promotional campaigns across consumer, trade, retail, and experiential channels. This role leads the client services team, acts as the strategic voice of the client internally, and ensures campaigns are commercially sound, creatively strong, and flawlessly executed.
Key Responsibilities
* Act as the senior point of contact for key clients and agency partners
* Build trusted, long‐term relationships with senior client stakeholders
* Identify growth opportunities across existing accounts (upsell, cross‐sell, new formats)
* Lead client retention and satisfaction, with clear account plans in place
* Represent the business in pitches, reviews, and strategic planning sessions
* Own client P&Ls, budgets, and profitability targets
* Ensure accurate scoping, pricing, and margin management on all campaigns
* Oversee contract negotiation, SOWs, and client commercials
* Forecast revenue and contribute to business growth planning
Campaign & Delivery Oversight
* Ensure promotional campaigns are delivered on time, on budget, and to brief
* Work closely with strategy, creative, production, and operations functions
* Provide senior guidance on complex or high‐risk promotions
* Maintain high standards of compliance, risk management, and quality control
Rewards Platform Management
* Lead the Rewards business, ensuring platform, products and offers are effectively managed
* Own and drive the strategy to modernise the Rewards platform, delivering a step change in product and proposition
* Own client P&Ls, budgets, and profitability targets
* Maintain high standards of compliance, risk management, and quality control
Team Leadership & Capability Building
* Lead, mentor, and develop the Promotions and Rewards team
* Set clear expectations, performance goals, and development plansFoster a client‐first, solutions‐driven culture
* Ensure resourcing is aligned to workload and growth plans
Skills & Experience
* 8–12+ years' experience in client services within promotions, experiential, advertising, or integrated agencies
* Proven experience leading senior client relationships and large accounts
* Strong commercial acumen with experience owning revenue and margins
* Deep understanding of promotional mechanics, compliance, and execution
* Experience managing and developing high‐performing teams
* Experience across consumer, trade, retail, and digital promotions
* Pitch leadership and new business experience
* Exposure to loyalty, rewards, or incentive programs
* Commercially sharp and detail‐driven
* Calm under pressure in complex delivery environments
* Strong leader and mentor
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