Primary Details
Time Type: Full time
Worker Type: Employee
Locations: Parramatta, Newcastle, Brisbane, Melbourne or Sydney
Term: 12 month fixed term & Permanent roles available
Working Mode: Hybrid role, Happy to talk flexible working
The opportunity
We're seeking a Senior Claims Officer to join our Property Claims team. In this pivotal role, you'll manage complex claims with precision and care - assessing policy coverage, conducting thorough investigations, and negotiating fair outcomes.
About QBE
At QBE, we get to the heart of what matters for our customers. We are an international insurer with more than 13,000 people working across 26 countries, striving to be the most consistent and innovative risk partner.
Your new role
* Manage a portfolio of both complex householder property claims, as well as Complex Farm and Business claims for our Elders brand.
* Lead the resolution of complex claims, including those involving vulnerable customers.
* Collaborate with internal stakeholders to ensure best practice and compliance.
* Contribute to continuous improvement initiatives across the claims function.
* Provide timely, accurate support to ensure exceptional service and deliver the best possible results for our customers.
About you
* Previous experience within property claims, with a sound understanding of relevant claims processes.
* Experience within Elders and commercial claims, Business Pack and Farm Pack products, is highly desirable but not essential.
* Collaborative and customer-focused, with strong stakeholder engagement skills.
* Adaptable and resilient, able to manage complex claims in fast-paced environments.
* Works independently and as part of a team to achieve positive outcomes.
* Committed to integrity, accountability, and clear communication.
Benefits
* Hybrid Working - a mix of working from home and in the office to enhance your work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender-equal flexible leave for all new parents, including paid super.
Rewards & Recognition
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program.
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates.
Application Close Date: 17/02/2026 11:59 PM
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
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