About the opportunity
The Northern Outreach team provides case management to people who are experiencing homelessness or are at risk of homelessness, with multiple and complex needs. This may include rough sleepers, couples, families and people aged 50 and above. The purpose of this program is to get people housed, keep people housed and work towards preventing further episodes of homelessness. The geographical area covered by the Northern Outreach Team is the City of Yarra, the City of Merri‐Bek & the City of Darebin.
Service is delivered via an assertive outreach model and achieved by building a purposeful, therapeutic relationship and providing support in a practical and comprehensive way, including a recovery‐based case plan.
Maximum‐term, full‐time (76 hours per fortnight) based at Collingwood, until 20 April 2027.
What you'll be doing
* Working with clients in their homes, on the street, in rooming houses or other locations in the community to offer assistance and to make appropriate referrals to external agencies.
* Working with clients in regard to basic needs such as emergency accommodation, housing, income entitlements, employment, food, clothing, home support services and medical care.
* Working within a collaborative, strengths‐based model with a strong client‐focused perspective in the development of case plans. These are aimed at assisting the client to formulate their own journey of recovery.
* Accurately maintaining client files and records in accordance with organisational procedures on a computer case management software system.
* Identifying service gaps and fostering collaboration with other agencies.
What we're looking for (key selection criteria)
* A relevant tertiary education or demonstrated experience working in social services or outreach (mandatory).
* A valid Victorian driver's licence (mandatory).
* Experience working with clients with complex needs and social policy/client support frameworks (highly desired).
* Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
* Demonstrated ability to work collaboratively with others towards effective client solutions.
* Good interpersonal and communication skills, both verbal and written.
* Well‐developed organisational, task prioritisation and time management skills.
* Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
Benefits and Salary
$45.92 – $49.41 per hour+ Superannuation+ NFP Salary Packaging (tax savings!)+ Additional wellbeing leave available+ Cultural/Ceremonial Leave Available+ Contributing to useful and rewarding work and giving something back to the community+ Wellbeing days, ceremonial leave, carers leave and study leave+ Flexible working arrangements+ Purchased leave+ 17.5% leave loading+ 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer+ Training and career growth opportunities across Launch Housing+ A portion of your income can be tax‐free by salary packaging your personal expenses+ Additional tax‐free salary packaging on dining and accommodation expenses+ Positive, supportive and progressive work environment
Equal Opportunity Statement
As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is committed to being a child safe organization and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
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