Australian Citizens residing in Australia only respond.
* Contract start 01 October 2023 to 12 months, 24 months extensions.
Services Australia is seeking to identify suitable Candidates to perform the role of Program, Project and Scrum Masters from junior levels to expert and manager levels to help the agency monitor project schedules and budgets, prepare progress reports, and liaise with key stakeholders.
Program Officers provide high-level procedural, administrative and operational support to a work area aiding the delivery of the agency's programs. They contribute to strategic planning and policy development and to changes in workplace practices and business improvement strategies. Program Officers also liaise with internal and external stakeholders and provide advice to ensure the consistent delivery of program services.
Project Officers support the delivery of the agency's projects. They play a role in managing straightforward projects, developing, and maintaining relationships with internal and external stakeholders and provide specialist advice to ensure the consistent delivery of project services.
Scrum Masters enable teams to self-organise, self-manage, and deliver, using agile values, principles, and practices. They guide teams towards structuring and managing their own work to meet their stated objectives. Scrum Masters help to balance the work of the team in the context of competing priorities, including contributing to planning, changes in workplace practices and business improvement strategies. They support Product Owners to ensure there is an appropriate backlog of prioritised work items based on the overall strategy and overarching business objectives.
The level of Security Clearance required for a Role will be confirmed at the time of Contract.
Main Duties
1. Oversee the implementation of programs administered by the agency and report on program performance to ensure ongoing program effectiveness.
2. Manage the implementation of operational, policy, procedural and customer service initiatives as they relate to service delivery programs and related change initiatives.
3. Negotiate, engage and manage relationships with internal and external stakeholders to promote the agency's services.
4. Attend and represent the work area at agency/interagency meetings and forums to obtain and share information.
5. Contribute to strategic planning for programs with a particular emphasis on addressing the service delivery needs of different community groups.
6. Provide high-level program advice, procedural guidance and interpretation to staff including strategic advice to the Executive where appropriate.
7. Develop and implement work area plans to meet demands and respond to change, providing strategic directions for work area and allocating resources.
8. Prepare a range of written material including business cases, reports, executive briefs and corporate documentation.
9. Contribute to the management of program budgets, staffing resources and associated corporate reporting.
10. Support innovation and manage and lead change.
Main skills/attributes Skills for the Information Age (SFIA) required:
1. Portfolio, programme and project support PROF - Level 5
2. Quality management QUMG - Level 5
3. Requirements definition and management REQM - Level 4
Ability to:
1. Understand the audience and context and effectively tailor communication and communication styles.
2. Build relationships and engage with diverse groups of people.
3. Negotiate and influence in an effective way.
4. Understand change and communicate it to staff in a meaningful way.
5. Collaborate with other staff in their immediate area and in other areas of the agency.
6. Represent the agency in interagency meetings and forums.
7. Research, analyse and make sound decisions using appropriate judgement.
8. Plan strategically and prioritise workload for self and teams to accomplish business outcomes.
Every application requires addressing selection criteria as part of application submission.
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