Client Solutions & Technical Operations Manager
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs.
Part of the EssilorLuxottica Group of companies, HumanWare is a provider of innovative technology solutions dedicated to customers living with visual impairments or vision loss. From electronic magnifiers to talking GPS to braille devices, our products have helped more than a million people worldwide to see things differently and gain independence.
As our Client Solutions & Technical Operations Manager you'll act as the key contact for local suppliers, stakeholders, and global departments whilst leading day-to-day operations for HumanWare Australasia, covering technical support and repairs, inventory and warehouse management, customer service and office administration.
Requirements for Success
- Oversee day-to-day operations including inventory, warehouse, repairs, and office management
- Manage stock ordering, goods receipting, dispatch, and inventory control using Great Plains (CRM)
- Handle customer orders, payments, sales fulfilment, and liaison with Customs as needed
- Lead technical servicing and repairs of HumanWare and third-party products, including quality control
- Maintain and manage the RMA system to ensure timely updates and clear communication with customers
- Ensure repairs meet quality standards with minimal rework and fast turnaround times
- Manage internal office operations including ICT support, supplier coordination, and invoice approvals
- Ensure compliance with safety procedures, funding requirements (NDIS, DVA), and internal policies
- Monitor and manage operational budgets for freight, equipment, and repairs
- Collaborate with Finance, Sales, and Global teams on reporting, pricing, and operational improvements
- Supervise the Customer Service Representative and provide backup support as needed
- Continuously improve internal processes and maintain a high standard of customer service
Skills & Experience
- Hands-on technical experience in electrical, engineering, or electronics fields (technician background essential)
- Robust planning, scheduling, and operational management capabilities
- Proven ability to communicate effectively with team members, internal stakeholders, and customers (phone and email)
- Demonstrated ability to collaborate and find solutions that meet customer needs
- High level of work ethic with the flexibility to work additional hours when required to meet delivery timelines
- Project management experience and ability to oversee tasks from planning to execution
- 3 years as a Technician in an engineering, electronics, or electrical environment
- 3 years managing operational processes in manufacturing or process-driven industries (e.g. tech, optical, food, chemical)
- Experience in aged care, disability services, education, health, or optical/optometry sectors is a plus
We are an inclusive, team-first company, committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
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📌 Client Solutions & Technical Operations Manager
🏢 Luxottica
📍 City of Sydney