At the forefront of customer service excellence, this pivotal role empowers you to make a lasting impact in the lives of customers and team members alike.
About This Role
As a key member of our operations team, you will report directly to the Store Manager and be accountable for the day-to-day management of the customer service department and front-of-store operations.
Key Responsibilities:
* Lead a fast-paced customer-facing environment with proven leadership experience
* Maintain exceptional service standards, ensuring the checkout area is clean, safe, and welcoming for both team members and customers
* Foster a culture of collaboration that prioritizes team members' health, safety, and wellbeing
* Drive customer obsession by continually seeking to better understand our diverse customer base to deliver an outstanding shopping experience
About You
We seek an individual with prior experience in fast-paced customer-facing environments, proven leadership skills, and a genuine passion for delivering exceptional customer service.
With excellent communication skills, a strong work ethic, and a commitment to creating a positive and inclusive workplace culture, you will thrive in this dynamic role.