Townsville GP Superclinic is seeking a Full Time Medical Receptionist for our busy General Practice on Charters Towers Road, Hyde Park. Previous Healthcare industry experience preferable, however hospitality Reception/Administration or Customer Service skills suit also. Roster full time - shifts during clinic opening hours (38 hrs p/wk) Some flexibility is requested with shifts rostered mornings, some evenings and rotational weekends, to cover Practice hours.
Duties include, but are not limited to:
* · Answering incoming calls, busy switchboard and professional emails
* · Booking appointments on health-based software, assisting patients with enquiries and kiosk check in
* · Meeting and greeting clientele in a friendly manner
* · General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies
* · Screening of presenting patient, in compliance with current COVID 19 protocols
* · Liaising with Allied Health and other service providers (specialists, aged care to assist with patient care management)
* · Willingness to learn, be directed and follow procedures
* · Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
* · Filing, scanning, copying
* · Providing support / assistance to our healthcare professionals
* The successful applicant must also have:
* · Exceptional customer service skills, with a polite manner, and empathic nature
* · Enjoy a fast-paced environment
* · Ability to remain calm under pressure, with a positive and enthusiastic disposition
* · Demonstrate outstanding organisational / time management skills, with the ability to multi-task
* · A commitment to on-the-job training and ongoing learning and development
* · Take pride in their written and verbal communication skills, paying attention to detail
* · Willing to take direction and work collaboratively as part of a Team
* · Intermediate computer knowledge/skills
* · The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
* · Current driver licence for errands (automatic work car)
* · Australian citizenship or permanent residency essential
* Please note only shortlisted applicants will be contacted.