RTM Engineering – Job Description Services Manager: Bowen
Employment Type: Full-time
Reports To: Regional Branch Manager
Business Unit: Services
About RTM Engineering
RTM Engineering Pty Ltd is a multi-faceted engineering business servicing the mining, agricultural, and industrial sectors across North Queensland. Our operations include a fully equipped engineering and fabrication workshop, field service division, and industrial retail parts store. We pride ourselves on delivering safe, high-quality, and cost-effective solutions for our clients — built on a foundation of ethics, compliance, and technical excellence.
Position Overview
The Service Manager is responsible for the day-to-day management of RTM Engineering’s Bowen workshop and site operations. This role ensures all engineering, fabrication, and mechanical service work is delivered safely, efficiently, and to a high technical standard.
Reporting to the Branch Manager, the Services Manager plays a pivotal role in leading the trades team, coordinating workflow, maintaining equipment readiness, and ensuring customer commitments are met.
The position requires a hands‑on leader with strong technical and operational capability, and a genuine commitment to safety and quality.
Key Responsibilities: Safety, Quality & Compliance
* Uphold RTM Engineering’s high standards for safety, ethics, and compliance in all workshop activities.
* Conduct toolbox talks, safety briefings, and routine inspections.
* Ensure all fabrication, welding, and repair work meets engineering drawings, specifications, and client requirements.
* Oversee testing, inspection, and quality assurance processes before job completion.
* Maintain compliance with workplace health and safety standards including knowledge of ISO9001, 45001 and 14001 standards.
Workshop Operations & Planning
* Plan and coordinate daily and weekly workshop workloads across fabrication, fitting, machining, and repair jobs.
* Allocate work to trades, apprentices, and contractors based on skills and availability.
* Manage workshop resources to deliver projects on time and within cost targets.
* Liaise with the Branch Manager and field service team to align workshop and site priorities.
* Ensure job documentation, work orders, and job cards are completed accurately and submitted promptly.
Leadership & Team Development
* Lead, mentor, and motivate a team of supervisors, tradespeople, apprentices, and trades assistants.
* Foster a culture of teamwork, safety awareness, and continuous improvement.
* Identify training needs and support skill development within the workshop team.
* Manage rosters, leave planning, and workforce allocation to meet operational demands.
Maintenance & Asset Management
* Ensure all workshop plant, tools, and lifting equipment are maintained in safe, serviceable condition.
* Manage calibration, tagging, and maintenance inspection schedules.
* Support the Branch Manager in equipment procurement and capital maintenance planning.
Project Management, Job Coordination & Client Focus
* Communicate effectively with the Branch Manager and administration team on job progress, costs, timelines and invoicing requirements.
* Support customer service by ensuring jobs are delivered on time, within scope, and to specification.
* Assist with technical input for job quotations and estimates.
* Contribute to weekly branch meetings and operational planning sessions.
Key Performance Areas and KPIs
* Safety performance (Lost Time Injury free operations, incident reporting compliance).
* Workshop utilisation and job turnaround efficiency.
* Quality performance (rework rates, inspection pass rates).
* On-spec, on-time, on-budget job delivery.
* Job quoting and invoicing turn‑around.
* Staff engagement, retention, and development.
Qualifications & Experience
* Trade qualification in Fabrication, Fitting, or Mechanical Engineering (Certificate III or higher).
* Minimum 5 years’ post-trade experience in a supervisory or workshop management role within the engineering, fabrication, or industrial services sector.
* Sound understanding of welding, fabrication, and mechanical repair standards.
* Demonstrated ability to plan workloads, manage teams, and coordinate resources.
* Strong communication and problem-solving skills.
* Computer literacy in job management systems (e.g., WorkGuru, Xero, SimPRO, or similar), Microsoft Excel, and scheduling tools.
Attributes
* Hands‑on, safety‑driven leader with practical problem‑solving skills.
* Team‑oriented and committed to high standards of workmanship.
* Organised, proactive, and calm under pressure.
* Strong communicator capable of working with workshop, field, and administration teams.
* Committed to RTM Engineering’s core values of Safety, Ethics, and Compliance.
Remuneration
A competitive salary package will be offered based on experience, including base salary, superannuation, and performance incentives. A tool‑of‑trade vehicle or allowance may be included depending on operational needs.
Seniority Level
* Mid‑Senior level
Employment Type
* Full‑time
Job Function
* Engineering and Information Technology
Industries
* Agriculture, Construction, Mining Machinery Manufacturing
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