Service Administrator
Cummins Inc. – Office, On‑site with Flexibility.
Responsibilities
* Coordinate administrative requirements primarily with the Service team.
* Create purchase orders for the Service team.
* Process invoices for the service department.
* Enter technician hours on jobs as required.
* Administer customer online portals and oversee training requirements for the Service team.
* Open jobs for the Service team as required in support of the Service Advisor.
* Gather and maintain information in centralized databases.
* Attend internal and external meetings as required.
* Assist with project‑related administration, including forward ordering of parts and equipment, preventive maintenance, and tooling.
Qualifications
* Proven significant experience in fast‑paced customer service, handling diverse inquiries and ensuring satisfaction.
* Understanding of service workflows.
* Experience in service administration or scheduling; strong data entry and system skills, especially with job‑management or ERP software.
* Strong verbal and written communication skills for engaging with customers and stakeholders effectively.
* Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations.
* Advanced computer skills in Microsoft Suite; training provided on other programs.
* Technical experience highly preferred.
Compensation and Benefits
* Competitive salary + company benefits.
* Participation in an annual variable compensation (bonus) program.
* Salary continuance insurance.
* Discounts with select private health insurance, PC software/hardware, and a range of vehicles.
* Annual remuneration reviews.
* Safety equipment / PPE and uniforms provided.
* A range of personal and professional benefits.
Equal Employment Opportunity Statement Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.
Job Details
* Organization: Cummins Inc.
* Job Type: Office
* Role Category: On‑site with Flexibility
* Job Function: Other
* Industry: Manufacturing
* Seniority Level: Entry level
* Employment Type: Full‑time
* Relocation Package: Yes
* 100% On‑Site: No
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