The technology division delivers the Group's world leading information technology capability. The End User Experience Platform is committed to 'Driving better experiences for our colleagues' and is responsible for enabling our colleagues to work securely from any device, anytime, anywhere.
DE?K is a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our CommBank campus sites.
Do work that matters
You will be responsible for ensuring the continuity of technology services by providing timely, high‑quality IT solutions to our colleagues. You will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives.
In this role, your ability to build strong relationships with colleagues at all levels will ensure the expedited and fit‑for‑purpose planned and reactive maintenance of technology tools and services for your staff.
Your skills and experience
You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and stakeholder management skills will be key to your success in this role.
* Level 1 / Level 2 technical support experience for: Windows, macOS, VPN solutions, iOS platforms
* General IT knowledge with a passion for learning new technologies
* Demonstrated ability to maintain composure in high‑velocity situations
* Ability to navigate through ambiguity to gather relevant information and deliver informed, risk‑sensitive and evidence‑based solutions
* Proactive approach to problem‑solving and task management
* Excellent organisation and time‑management skills with the ability to prioritise effectively and the flexibility to pivot as required
This Tech Support role has some atypical requirements, including rotation‑based working across four Sydney campus sites.
What's in it for you
* An inclusive, and collaborative team led by a true advocate for the team
* Excellent career progression opportunities
* Limitless learning, personal and professional development opportunities
* Competitive remuneration with performance‑based bonus incentives
* Enviable employee benefits across banking, health and education
Working with us
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our everyday.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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