Job Overview: The role of Customer Care Team Leader is a pivotal one, driving excellence in service and results across the Trade Store team. As leader, you will oversee key store operations such as stock management, store presentation, and collaborate with stakeholders to identify opportunities for process improvement. * - Lead, coach, and mentor Trade Store employees to ensure they are equipped with the skills needed to meet targets and deliver exceptional customer experiences. * - Develop strategies that drive operational efficiency and effectiveness within the trade environment, focusing on continuous quality improvement while ensuring alignment with organizational goals. * - Collaborate closely with cross-functional teams such as Sales Support & Operations, youth employment initiatives etc., "